bluChat - monthly user
bluChat 2.0 is a powerful team chat and collaboration application specifically designed to increase cross-departmental productivity for NetSuite-based companies and their partners. As the only NATIVE NetSuite team collaboration tool, bluChat uniquely leverages NetSuite’s “single source of truth” database strengths, and its familiar navigation conventions. bluChat supports both “on-record” collaboration, directly on any writable record such as customers, invoices and bills, as well as “off-record” through Channels, Groups and Direct Messages. bluChat automatically supports key NetSuite functions and features, including automatically saving on-record chats directly to the relevant NetSuite record under the appropriate Communications tab, for later search and audit. Standard features include texting, formatting, file sharing, tagging, user profiles, emojis, task assignment, notifications and workflows, to provide better communication, faster issue resolution, and unmatched options for staff and external stakeholder collaboration.
Taking just minutes to install and deploy, bluChat requires minimal training because it follows the standard NetSuite navigation that staff are already familiar with. No new security measures or passwords are required, and System Admins do not have to set or reset record access permissions for bluChat, which simply becomes additional functionality on whichever records staff and stakeholders already have authorization to access. The history of all chats, whether on-record or off-record are saved and searchable. bluChat supports all NetSuite file types, all custom and SuiteApp records, and all NetSuite workflow automations, enabling organizations to easily create their own status alerts and activity triggers. For NetSuite organizations, the combination of bluChat and workflow automation is a particularly powerful toolset for improving operational efficiencies across all departments, saving time and effort while leveraging an organization’s existing investment in customization.
New in 2.0
- Channels. These are typically company-wide “channels” or group chat streams on particular topics (Accounting, Marketing Campaigns, Customer Support) that are not tied to a specific NetSuite record, and that any user can search for and join. There is no limit to the number of participants, and any user can start a channel.
- Groups. These are private channels typically for smaller groups of people who are in regular communication about sensitive matters, or broader issues than a specific record. Participation is only by invitation of the Group’s creator or the System Administrator, and there is no limit to user participation.
- Direct Messages. DMs are used for 1-1 discussions on any topic, and any user can search the company staff list in bluChat and invite another user to a direct discussion.
|bluChat´s Unique Advantages for|
|Netsuite on-record chat|||||||
|Netsuite channels & DMs|||||||
|Netsuite task generation & assignment|||||||
|Netsuite workflow automations|||||||
|Netsuite custom record support|||||||
|Netsuite on-record auditing|||||||
|User profiles, bio|||||||
|Multi-format file sharing|||||||
|Formatting, emojis, tagging|||||||
|Message retention and archiving|||||||
|Guest access (customers, partners,vendors)|||||||
|Ease of setup & deployment||medium||medium||high|
|Max number of private channel users||250||unlimited||unlimited|
|Maximum number of messages||unlimited||unlimited||unlimited|
|Message storage limit||unlimited||unlimited||unlimited|
|File size limit||250 GB/file||1 GB/file||100 MB/file|
|Security||2FA, ISO 27001, etc.||2FA, ISO 27001, etc.||2FA, ISO 27001, etc.|
|Try Before Buy|||||||